Hawaiian Quilt patterns Pacific Rim Quilt Company
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General Information & Policies

Index

Copyrights Privacy
Payment Options Return Policy
Postage - Canada Sales Tax
Postage - International Shopping Cart
Postage - United States Wholesale Orders
For answers to your questions about our products, and other quilt-related topics, go to our Questions & Answers page.

All monetary amounts on this website are in US dollars.

Copyrights

Our patterns, pattern instructions, videos, book, photographs and website are all copyrighted by Pacific Rim Quilt Company.

You may make quilts from our patterns for your personal use or to give as gifts to your family and friends.

You may display quilts made from our patterns in quilt shows or donate them to a charity for fund-raising purposes, with proper credit. The label on the quilt, all promotional materials showing pictures of your quilt, and signs displayed with the quilt must include: The name of the pattern, Pacific Rim Quilt Company, www.prqc.com

You may not sell quilts, or any other items, made from our patterns or using our designs.

You may not make copies of our patterns, or the instructions, to give to others.  If you are teaching a class using our patterns, a pattern must be purchased for or by each student.

And, as it states at the bottom of every page on this Web site: No part of this Web site, the quilts, quilt designs, or the photos may be copied or reproduced, in any manner, without written permission.

Payment Options

We accept Visa, MasterCard, Discover, and American Express cards.

PayPal is offered as an option for those with a PayPal account. You do not have to use PayPal, it is just one option.

We also accept checks if you are mailing us your order.

Our shopping cart is secure. We never see your credit card information and cannot increase the amount of a transaction. Your card is charged as soon as you finish the Check Out process.  You will receive confirmation by email.

Postage

UNITED STATES, retail orders:

  Order Sub-total Postage Amount  
All orders, regardless of order amount $2.00

Orders weighing less than 16 ounces are sent via USPS First Class Mail; orders weighing 16 ounces or more are sent via USPS Priority Mail (according to USPS policy, not ours.) Very large orders, weighing over 25 pounds, may be shipped via UPS.

This rate has remained unchanged since April 1, 2008.


CANADA, retail orders:

Effective January 28, 2016: If your order will be sent to Canada, select the correct Canada shipping option during check-out, according to the Sub-Total of your order:

  Order Sub-total Postage Amount  
$0 - $12.00 $3.50
  $12.01 - $24.00 $5.00  
  $24.01 - $90.00 * $15.00  
  $90.01 & over * $24.00  

* These charges assume your order weighs less than 4 pounds. If your order weighs over 4 pounds, we will contact you with instructions for payment of additional postage charges before your order is sent.

All orders to Canada are sent via US Postal Service. Packages under 2 pounds are shipped First Class; packages between 2 pounds and 4 pounds are sent either First Class or Priority, whichever is less expensive; packages over 4 pounds are shipped Priority Mail.

It can take from 1-3 weeks for an order to clear Customs and be delivered to you. Tracking of Canadian orders may stop once the package leaves the US.


INTERNATIONAL POSTAGE
To addresses outside the United States & Canada:

If your order will be sent outside the United States or Canada, select the International Shipping option during check-out.

  Order Sub-total Postage Amount  
All orders under 4 pounds, regardless of order amount * $32.00

* Effective January 17, 2016: $32.00 (US) will be added to the total of your order during the check out process. This is the actual Post Office charge, and assumes your order will fit in a US Priority Flat Rate envelope (9.5" x 12.5"). If your order is larger or bulkier than that, or weighs over 4 pounds, we will contact you with instructions for payment of additional postage charges before your order is sent.

Tracking of International orders may stop once the package leaves the US. It can take from 1-3 weeks for an order to be delivered.

Privacy

This is an easy one. We never share your information with anyone.

If you would like to receive our e-Newsletter, register using the link at the top of the left navigation bar on any page. We will not add you to our e-mail list just because you placed an order, you must sign-up yourself. You may un-subscribe at anytime.

That is it. If you prefer never to receive an e-mail or mail from us, just tell us.

We won't bother you.

If you would like a printed brochure, ask and we will mail you one.

Return Policy

We always want you to be happy with what you have ordered. If you are not, we will do whatever is reasonable to correct the situation. You MUST send us an email, info@prqc.com, or call (541-282-4119) BEFORE returning any product. Explain the situation and together we will work out a solution. Returns and exchanges must be completed within 45 days of the original purchase date. Returned products must be in their original, new condition. Postage charges are non-refundable.

Sales Tax

Orders are currently mailed from Oregon State. Oregon does not have a sales tax. Tax is not added to orders mailed out of state. Appropriate sales tax will be charged when we sell at shows in states with sales tax.

How to use our Shopping Cart

Purchases by check or credit card can be made using our secure web shopping cart. When you see an item you think you would like to order, just click the Add to Cart button and it will be added to a secure shopping cart. Once in the shopping cart, items can be deleted or quantities changed. Don't be afraid to click the Add to Cart button. You are not committed to any purchase until you have completed the Check Out process.

When you are ready to Check Out click the Cart button at the top of every page and follow the instructions. You will be asked to provide your name and address information, along with your method of payment. You can cancel the process at any point up until you submit the final order. Select the correct postage option. Sales tax will be added automatically to the Cart, as appropriate.

Purchasing with a credit card on the internet is so secure that we never even see your credit card number. We receive a transaction identifier number...not your credit card number. So please feel comfortable placing your order via the secure shopping cart with your credit card. If you have a PayPal account, you may choose that option for payment. But if you do not use PayPal, you can pay using your credit card in the usual way. Your card or account is charged as soon as you complete the Check Out process. You will receive an e-mail confirmation.

Of course, if you prefer to mail a check with an order form, you can do that also from the shopping cart by selecting the Mail in Check or Money Order option. After selecting this option, you still continue through the three-step check out process and you will be instructed to print the final page to mail with your check. If you prefer to avoid the shopping cart altogether, click here to print an Order Form. (A pdf file).

Wholesale Orders

Yes, we sell our Pacific Rim Quilt Company products to retailers.

info@prqc.com E-mail us for the link to our wholesale policy and secure wholesale ordering web page.

All monetary amounts on this website are in US dollars.